Fetii, Inc., and its subsidiaries and affiliates (“Fetii,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application and websites (collectively, the “Fetii Platform”), as well as our transportation and/or other services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Fetii subscribers as well as any other persons who access the Fetii Platform or utilize our Services including anyone who may not be a subscriber but rides in an Fetii vehicle at the invitation of a subscriber (collectively, “Customers”). Beyond the Privacy Policy, your accessing the Fetii Platform or use of our Services is also subject to our Terms of Service.
Beyond the Privacy Policy, your accessing the Fetii Platform or use of our Services is also subject to our Terms of Service.
By accessing the Fetii Platform and/or using our Services, you are accepting the practices described in this Privacy Policy. Please contact us immediately if you have questions regarding our practices with respect to your information.
Your Profile Information
When you use the Fetii Platform to create an account or place an order, you give us your name, address, email address, phone number, photograph, login name and password, and billing information (including any credit card numbers and expiration dates). As you utilize the Fetii Platform and our Services, you may also provide preferences and settings that you enable for your Fetii account.
We may collect both “Personal Information” and “Anonymous Information” about you when you use the Fetii Platform.
Personal Information is information that can be used to contact or identify you, such as your full name, email address, phone number, payment method and profile picture, as well as information that is linked to such information.
Anonymous Information is information that cannot be used to contact or identify you and is not linked to information that can be used to do so. It includes passively collected information about your activities on our Service, such as usage data, to the extent that information is not linked to your Personal Information.
You can access and browse certain portions of the Fetii Platform without disclosing your Personal Information, although, like most website and mobile app providers, we passively collect certain information from your devices, such as your IP address, browser information, unique device identifier (“UDID”) and/or your mobile operating system.
Please note that you can choose not to provide us with certain information, but this will limit the features of the Fetii Platform and our Service you can access and use. In order to utilize our Service, you must register with Fetii through the Fetii Platform.
Communications With Fetii
We may collect information that you submit when you contact our Fetii support team, provide ratings or compliments for Drivers, or otherwise contact us. For example when you request a ride or delivery we receive your requested pickup and dropoff location as well as any notes you provide for your Driver.
In addition, when you contact our team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Demographic Data
When you respond to our surveys, we may collect your responses as well as certain demographic information that you submit to us.
Identity Permissions:
Email ID: We request access to your email ID for login purposes and to communicate important information regarding your account.
NAME: We request access to your name to personalise your experience and provide you with relevant information.
SMS: We request access to your SMS for OTP verification to ensure the security of your account.
Location Permissions:
Fine Location: We request access to your fine location to create rides and provide you with accurate location-based services.
Background Location: We use background location access to track your location for ride purposes even when the app is closed, ensuring a seamless experience.
ALL DRIVERS, CUSTOMERS, AND OTHER PERSONS WITHIN FETII VEHICLES (INCLUDING MINORS) ARE VIDEO RECORDED AT ALL TIMES. PERSONS OUTSIDE OF AN FETII VEHICLE BUT WITHIN ITS IMMEDIATE VICINITY MAY ALSO BE RECORDED.
Security Recordings
We video record all persons inside of our Fetii Vehicles at all times through cameras equipped within our vehicles. Recordings of all trips initiated within Fetii vehicles (each, a “Security Recording”) are uploaded to a secure cloud server through our third party service partner Lytx. Each person that enters into an Fetii Vehicle acknowledges and agrees:
(i) to be recorded at all times during a trip and its immediate aftermath
(ii) that Fetii is the sole and undisputed owner of all Security Recordings.
We store Security Recordings to increase the safety and security of our Customers, Drivers and any other persons within our Vehicles. We do not review Security Recordings, except:
(i) upon the express written request of any Driver or Customer
(ii) if we believe in good faith that the safety or security of any person is at risk, or that a Security Recording contains a violation of our Terms of Service or any applicable law
(iii) to manage, evaluate and/or analyze the Fetii Services (including but not limited to Driver performance metrics).
Security Recordings
When you open the Fetii app on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you mark certain locations as favorites (or other designations, such as “Home”) we receive that information too.
We use your location information for multiple purposes, including:
Matching you with nearby Drivers
Determining drop off and pick up locations
Suggesting destinations based on previous trips
Device Information
We may collect information about the devices you use to access our services, including:
Hardware models
Device IP address
Operating systems and versions
Software
File names and versions
Preferred languages
Unique device identifiers
Advertising identifiers
Serial numbers
Device motion information
Mobile network information
Usage Information
To help us understand how you use the Fetii Platform and to help us improve it, we automatically receive information about your interactions with the Fetii Platform, like the pages or other content you view, your actions within the Fetii Platform, and the dates and times of your visits.
Call and Text Information
We work with a third party partner to facilitate phone calls and text messages between our Customers and Drivers who we have connected for a ride.
The information about these communications that we receive includes:
Date
Time of the call or SMS message
The parties’ phone numbers
The content of any SMS messages
For security purposes, we may also monitor and/or record the contents of phone calls made on the Fetii Platform, such as those between Customers and Drivers. You hereby consent to the monitoring of the communications as outlined herein above.
Address Book Contacts
If you permit Fetii to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to:
Facilitate invitations
Enable social interactions you initiate through our Platform
Other purposes described in this privacy policy or at the time of consent or collection
Information from Cookies and Similar Technologies
We collect information through the use of “cookies”, tracking pixels, and similar technologies to:
Understand how you navigate through the Fetii Platform
Interact with Fetii advertisements
Learn how you utilize our Services
Save your preferences
Cookies are small text files that web servers place on your device. We may use both session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser and may be accessed every time you use the Fetii Platform).
If you would like to opt-out of cookie collection, you should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Fetii Platform.
Third Party Services
If you choose to register for Fetii or otherwise link your Fetii account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners
We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from our third party partners and combine it with other information that we have about you. We use Google Analytics to help us collect data on who is using our service, including Google Analytics Advertising Features (e.g., Demographics and Interests reporting).
Enterprise Programs
If your company, university, or organization participates in one of our enterprise programs, we may receive information about you, such as your email address, from your participating organization.
We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.
Braintree Payments & Location Permissions:
The Braintree Payments SDK uses location data for fraud detection when available.
This is only done with your explicit permission, and the data is used solely for fraud prevention and payments security.
BrainTree / Paypal SDK fairly uses location on background just for security purposes to ensure transactions are not fraud or illegal.
It is totally transparent about what and why they have collected. User details are very safe with this SDK.
Stripe Payment for Driver App
In the Driver app, we show payment history using Stripe SDK third-party services.
Stripe uses location data for fraud detection when available.
Stripe SDK fairly uses location on background just for security purposes.
It is totally transparent about what and why they have collected. User details are very safe with this SDK.
Samsara Driver Policy
The app collects and links data to your identity, including: Location, User Content, Identifiers, Usage Data, and Diagnostics.
We collect driver scores and miles data to improve driver performance and reward safe driving behavior.
The data collected includes driving record, harsh braking events, distance traveled, miles, and driver Samsara scores.
By using our Services, you grant Fetii a worldwide, non-exclusive, royalty-free license to use, process, analyze, and store your data, including for the development of new services, features, technologies, and business models.
We use the information we collect from persons who access the Fetii Platform or utilize our Services to:
Register and administer your account
Provide, improve, expand, and promote the Fetii Platform
Connect Customers to our Drivers
Analyze, aggregate, or de-identify information to generate insights about trends, usage patterns, or customer segments
Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes
Customize the Fetii experience for each Customer
Send Customers text messages and push notifications
Facilitate Customer transactions and payments
Find and prevent fraud
Comply with and enforce applicable legal requirements, relevant industry standards and our policies
Respond to trust and safety issues that may arise, including missing deliveries, auto incidents, disputes between Customers and Drivers, and requests from government authorities
We may use Anonymous Information for the following purposes:
Improve the Fetii Platform and Services and customize your experience, such as by providing targeted useful features and promotions based on the type of services you seek
Aggregate the information collected via Cookies and similar technologies to use in statistical analysis to help us track trends, evaluate the effectiveness of our ads and analyze patterns
We may use the information we collect, including personal, device, location, and usage data, to:
Research, develop, and improve our Services and technology, including artificial intelligence (AI) models and other advanced analytics
Train algorithms to better predict demand, improve routing, detect fraud, personalize experiences, and develop new features
Analyze, aggregate, or de-identify information to generate insights about trends, usage patterns, or customer segments
We may share these aggregated or de-identified insights with third-party partners, including advertisers and brands, to help them:
Understand our user base
Improve their offerings
Deliver targeted promotions
We do not share personally identifying information with these partners without your consent.
By using the Fetii Platform, you consent to our use of your data for these research, development, and commercial purposes.
By using our Services, you grant Fetii a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to:
Use
Process
Analyze
Reproduce
Adapt
Publish
Translate
Create derivative works from
Distribute
Display your information (including personal, device, location, and usage data)
for the purposes described in this Privacy Policy, including developing and improving our Services and technology (such as AI and machine learning models) and enabling partnerships and advertising.
We may use your information to:
Personalize and improve your experience, including showing you ads or offers that may be more relevant to you
Create user profiles for marketing, advertising, analytics, and service improvement purposes
By using the Fetii Platform, you consent to these uses.
Fetii app provides transportation services for customers, during which we securely collect and share data as follows.
Sharing with Drivers
Drivers matched with Customers for a ride or delivery request are able to see basic information about the Customer, such as:
Name
Photo
Pickup location provided by the Customer
Certain other information provided to Fetii to facilitate our Services
Customers see:
Driver’s vehicle information
Real-time location as the Driver approaches the Customer’s pickup location
We help Customers and Drivers communicate to arrange pickups but do not share your actual phone number or other direct contact information with Drivers. However, if you report a lost or found item to us, we will seek to connect you with the relevant person, including sharing actual contact information with your permission.
API and Integration Partners
If you connect to the Fetii Platform through an integration with a third-party service, we may:
Share information about your use of the Fetii Platform with that third party
Receive additional information about you from them
Share your information with partners to create offers that may be of interest to you
Third Party Services
The Fetii Platform may allow you to connect with other websites, products, or services that we don’t control (e.g., Apple Pay).
If you use these services:
We provide them with information about you to allow them to provide our Service (e.g., Apple receives purchase details)
We cannot control their privacy practices, so please review their policies before use
Service Providers
We work with third-party service providers who:
Perform services on our behalf
Help us provide our Services (including everything described in Section II)
We also share Personal and Anonymous Information with:
Vendors
Consultants
Data processors
These providers:
Maintain high privacy standards
Use your data only to perform specific services for Fetii in line with this Privacy Policy
Enterprise Partners
If you use an enterprise program and charge rides to your organization’s billing method or credits, we may share:
Ride details with your organization’s account holder, including date, time, charge, and pickup/dropoff locations
If you create a Business Profile:
At the end of each ride, you can designate it as a business ride
If your organization has a corporate account with Fetii, we may share ride details with them
If you change organizations:
It is your responsibility to update your Business Profile
If you integrate your account with an expense platform:
We will share ride details with your expense account
Other Sharing
We may share your information with third parties in these cases:
While negotiating or in relation to a change of corporate control such as restructuring, merger, or sale of our assets
Business Transfers: If Fetii is involved in a merger, acquisition, financing, due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law. We will endeavor to direct the transferee to use your information consistent with this Privacy Policy.
If a government authority requests information and we think disclosure is required or appropriate to comply with laws, regulations, or legal process
With law enforcement officials, government authorities, or third parties if necessary to protect the rights, property, or safety of the Fetii community, Fetii, or the public
To comply with a legal requirement or process (including civil and criminal subpoenas, court orders, or other compulsory disclosures)
If you signed up for a promotion with another Customer’s referral or promotion code, we may inform your referrer of your redemption or qualification for the promotion
With our insurance partners to help determine and provide relevant coverage in the event of an incident
To provide information about the use of the Fetii Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you
Whenever you consent to the sharing
To analyze and develop new technologies or services, including artificial intelligence models and analytics, that may be used internally or offered to third parties
We may aggregate or de-identify your personal information so it can no longer reasonably be used to identify you.
We may use and share such aggregated or de-identified data for any purpose permitted by law, including with:
Advertisers
Brands
Research partners
To improve our Services
Email Subscriptions
You can always unsubscribe from our commercial or promotional emails.
We will still send you transactional and related emails about your account’s use of the Fetii Platform.
Text Messages
Opt out of commercial or promotional texts by emailing [email protected] with your explicit request, including the phone number you want unsubscribed.
You may also opt out of all texts (including transactional) by emailing [email protected] with a clear request and your phone number.
Note: Opting out of all texts may impact your use of the Fetii Platform.
To re-enable texts, email [email protected] with your request and phone number.
Push Notifications
You can opt out through your device settings.
Note: Opting out may impact certain app features (e.g., receiving a notification that your ride has arrived).
Customer Profile Information
Your name will always be shared with our Drivers.
You can delete any additional profile info at any time.
Deleted info may be retained for a period until permanent deletion is processed.
Location Information
You can disable location sharing through your device settings at any time.
Note: Location sharing is essential to the Fetii Platform, and disabling it will prevent us from providing our Services to you.
Editing and Accessing Your Information
Review and edit account info by logging into your settings.
To terminate your account, email [email protected] with your request and account details.
We will deactivate your account but may retain information for a certain period and disclose it as consistent with this Privacy Policy, to:
Collect fees owed
Resolve disputes
Troubleshoot problems
Analyze usage
Assist investigations
Prevent fraud
Enforce our Terms of Service
Take other actions as required or permitted by law
Information Security
We use SSL encryption and other measures to protect your information.
All information is treated as confidential and accessed only by authorized personnel.
We implement technical, security, and organizational measures to protect against unauthorized or unlawful processing, accidental loss, destruction, damage, theft, or disclosure.
In the unlikely event of a security breach compromising your personally identifiable information, we will notify you within 72 hours.
Note: 100% security is not always possible. You must also protect your information by keeping your password secret.
How can you opt-out or withdraw your consent?
Contact [email protected] with your request to opt out or withdraw consent.
How can you correct or delete your Personal Information?
Request access or corrections by emailing us at the address provided.
Children’s Privacy
You must be at least 18 years old (or the legal age of majority in your jurisdiction) to open a Customer Account, unless a specific Service permits otherwise.
Our Service is not available for use by those under 13.
You may not allow persons under 13 to receive transportation services unless accompanied by you.
Fetii does not knowingly collect Personal Information from children under 13.
Any Customer bringing a child into a Fetii vehicle consents to such use and represents they have authority to grant such consent.
Data Usage
We collect personal details like email, name, etc. for ride identity flow.
We do not store financial personal details—only ride details and basic info like date, time, and amount for history purposes.
Security
We assure users that their data is secure and we are responsible for measures taken to protect their privacy.
International Transfers
Your information may be transferred to and maintained on servers outside your jurisdiction.
By using our Services, you consent to such transfers.
Limitation of Liability
To the fullest extent permitted by law, Fetii and its affiliates are not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to the unauthorized access to or use of your information.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time.
We will notify you of material changes through the Fetii Platform, by email, or other communication.
Continued use of the Fetii Platform or Services indicates your agreement to any updates.
Contact Information
For questions or comments about this Privacy Policy, your Personal or Anonymous Information, our use and sharing practices, or your consent choices, contact us at: [email protected]
No Mobile Sharing
Fetii Inc. will not share your mobile information with third-parties or affiliates for marketing or promotional purposes.